OPS-210Practitioner Methods

Findings That Get Fixed: Task, Remediation and Evidence Management

Findings pile up when nobody owns them. Run remediation so every finding has an owner, a deadline and proof it was fixed.

6 lessons About 3 hours 2 ALCs Certificate on completion

Prepares you for: ITIL 4 Foundation

What you'll be able to do

  • Turn findings from audits and assessments into clear tasks
  • Assign owners and deadlines people accept
  • Define what counts as proof that a fix is done
  • Report remediation progress without chasing people by email
You finish with

A remediation workflow

What's in it. A remediation workflow where every finding has an owner, a deadline and completion evidence.

You build it lesson by lesson, using your own organization, and submit it for your certificate. It's yours to keep and adapt.

Who it's for

GRC analysts, security managers and anyone who tracks audit and assessment findings.

What's inside

  1. Part 1Where the requirement comes from 16 min
  2. Part 2How small teams and enterprises meet it 14 min
  3. Part 3The method, step by step 20 min
  4. Part 4Hands-on lab: small team choose one 90 min
  5. Part 5Hands-on lab: enterprise choose one 120 min
  6. Part 6Finish and submit your deliverable 20 min

Built for your size

The requirement is the same everywhere. How you meet it depends on who you have. You pick the lab that matches your organization.

Small team or early-stageOne queue.
EnterpriseIntegration with ticketing and escalation to management.

How you earn the certificate

Submit your finished deliverable, which is scored against a published rubric, and pass a short scenario quiz. Your certificate goes to your wallet and can be checked by anyone on the public register.

Ready to build a remediation workflow?6 lessons, about 3 hours. Start whenever you're ready.
Join and enroll